Tell us what is getting in your way.

Contact Invoice Studio support

For product issues, store questions, accessibility feedback, account help, or privacy requests, contact Coetic X.

What to include

• Platform: iOS, Android, or web.
• App version and build number.
• Your role: administrator, accountant, team member, business-portal user, or local user.
• The screen and action you attempted, what you expected, and what happened.
• A privacy-safe screenshot with client names, amounts, identifiers, and document content hidden.
• A request or incident reference shown by Invoice Studio, if available.

Never send a password, authentication code, recovery secret, complete bank statement, tax certificate, identity document, or unredacted customer invoice by ordinary email. We will provide a safer transfer method if a source file is genuinely needed to investigate.

Sign-in and account help

I cannot sign in

Confirm that you are using the invited work email, check the device time, and use the recovery option on the sign-in screen. For security, support will not ask for your password or authenticator code.

I lost access to my authenticator

Contact your organization administrator first. If an administrator cannot restore access, email support from the account address. Identity and organization authority must be verified before a security factor is reset.

I want to delete my account

Use the in-app deletion control or follow Account and data deletion. Uninstalling the app does not delete a cloud account.

Organization and business access

Organization owners and administrators control staff invitations, roles, business assignments, and business-portal access. If a business, client, invoice, or accounting tool is missing, ask an administrator to review your active membership, assigned businesses, and operation grants.

Support does not bypass a customer organization's access controls. An external business-portal user sees only published records and document requests for the business to which that user was explicitly invited.

Documents, parsing, and exports

Uploaded sources remain private and require authorized access. A PDF, image, or supported spreadsheet can be previewed while extracted fields are reviewed. Extraction suggestions are not accounting approval; an authorized user must confirm the source and treatment.

If a source fails to upload or preview, check its size and type, remove password protection, and try the original file rather than a renamed extension. Archive and macro-bearing files may be rejected for security. If an export fails, keep the displayed reference and avoid repeatedly generating the same large batch.

Invoice Studio does not claim that an export was accepted by QuickBooks, a bank, ATK, or another third party unless the product explicitly records verified external confirmation.

Optional local workspace

A local workspace stays in that app installation or browser and does not synchronize with an account. Coetic X cannot inspect, restore, or merge a workspace that was never uploaded. Export important local records and protect the exported files.

Deleting browser site data or app-owned local data is separate from deleting a cloud account. The deletion page explains both paths.

Privacy requests

For access, correction, export, restriction, or deletion requests, use the subject "Invoice Studio privacy." If the information belongs to an accounting firm's or customer's workspace, that organization may need to validate the request and its legal retention obligations.

Report a security concern

Email info@coetic-x.com with the subject "Invoice Studio security." Describe the issue without including live credentials or personal financial records. Include the affected route, platform, and time where possible, and give us a reasonable opportunity to investigate before public disclosure.